Dr. Jeff Michaels
Dr. Jeff Michaels is an accomplished optometrist and managing partner at Family Vision Care of Richmond.
Take Care of the Patient. Take Care of Each Other.
“We have always prided ourselves in our office on touch points. If you’re coming in as a patient, or guest of our office, there are so many touch points from the second you walk in with a warm greeting to every person that you’re going to come in contact with. We really pride ourselves on the training and the dedication that we have towards those touch points.”
What did you want to be growing up?
Baseball or football player
What is an impactful quote or lesson from this episode?
“Hey, let’s do this for 30 days and then we’ll reevaluate.”
What books would you recommend to other entrepreneurs?
"Foot Owa" (Author not mentioned)
"Dare to Lead" by Brené Brown
"Obstacle is the Way" by Ryan Holiday
"The Hundred Million Dollar Exit" by Jonathan Brawley
Crafting Exceptional Customer Experience and Building a Culture to Match: Lessons from Dr. Jeff Michaels
In this enlightening episode of the Be Helpful Podcast, host Gboyega Adebayo engages in a riveting conversation with Dr. Jeff Michaels, an accomplished optometrist based in Richmond, Virginia. Dr. Michaels is at the helm of Family Vision Care of Richmond, a thriving practice comprising six doctors and a dynamic 30-member staff.
Throughout the discussion, Dr. Michaels shares invaluable insights and experiences, emphasizing the significance of continual learning, empowerment, and innovation in his journey. He casts a spotlight on the importance of adopting a customer-centric approach and harnessing the power of influence in his role.
The episode also delves into the critical aspects of creating empathy, facing challenges head-on, underscoring quality, strategic planning, and the impact of coaching and mentoring. Tune in to this episode to glean profound wisdom from Dr. Michaels' journey and apply it to your entrepreneurial voyage.
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